Professional Summary
Multilingual IT Specialist with extensive experience in technical support, process automation, and AI-driven solutions for clients and digital workflows. Expert in problem diagnosis, software and hardware configuration, chatbot development, and client training for IT product usage. Specialized in automation tools (Make.com), AI integration (ChatGPT, Claude), and bot development for Telegram and WhatsApp. Experience working with international clients and testing software functionality across different language versions.
Professional Experience
IT Support Engineer
Oct 2024 - Present
- Providing comprehensive technical support to multilingual clients
- Diagnosing and resolving complex user problems across different language versions
- Testing software localization accuracy for Romanian, Russian, and Ukrainian interfaces
- Identifying and reporting localization bugs using internal bug tracking systems
- Software and hardware configuration and maintenance for international users
- Training clients in IT product usage with multilingual documentation
- Documenting and reporting client requests with linguistic precision
Technologies: VPN, OLAP, Networking, Office 365, Jira, iOS, Microsoft Exchange, Remote Desktop, Atlassian JIRA, Android Testing, Microsoft Teams, Monday CRM, Binotel
Insurance Broker
Destine Broker de Asigurare-Reasigurare
Feb 2024 - Present
- Managing insurance policies and client relationships
- Processing multilingual documentation for international clients
- Quality assurance of translated insurance materials
- Sales and client communication in multiple languages
Skills: Sales, Insurance, Auto Insurance, Life Insurance, Health Insurance, Communication & Negotiation, Multilingual Documentation
Logistics Officer
Tulcea Humanitarian Logistics Hub
Feb 2022 - Jul 2023
- Processing customs documents in multiple languages
- Managing humanitarian goods arrival and documentation
- Collaborating with international customs brokers
- Quality control of multilingual shipping documentation
- Coordinating loading/unloading operations
Skills: Customs Operations, Document Management, International Logistics, Quality Control, Multilingual Documentation
Maritime Agent
BIO-CONSULTING UKRAINE LTD
Sep 2018 - Feb 2022
- Registered incoming and outgoing ship declarations
- Provided multilingual support for customs commissions
- Represented ship interests in international port operations
- Accompanied tourists with multilingual guide services
- Managed international maritime documentation
Skills: Maritime Operations, Customs Declarations, International Relations, Tourism Services, Multilingual Support
Project Manager
Sep 2017 - May 2019
- Managed key initiatives supporting Ukraine's horticultural sector development
- Supervised project operations and coordinated with stakeholders
- Implemented strategies for increased productivity, market access, and sustainability for local farmers
- Facilitated training programs for agricultural communities
- Promoted environmentally friendly practices in agricultural sector
- Led multichannel marketing initiatives for agricultural products
Skills: Project Management, Team Leadership, Strategic Planning, Stakeholder Coordination, Digital Marketing, Multichannel Marketing, Agricultural Development, Training Facilitation
Insurance Broker
PJSC "ETALON INSURANCE COMPANY"
Jun 2015 - Present
- Supervise daily branch operations ensuring company standards compliance
- Manage and train teams to improve performance and customer satisfaction
- Develop and implement sales and marketing strategies
- Monitor branch performance through financial analysis
Head of Claims Department
PRIVATE JOINT STOCK COMPANY "KRONA"
Mar 2008 - Jun 2015
- Evaluated and analyzed client damages with high accuracy
- Managed multilingual claim documentation and processing
- Ensured compensation calculations met policy terms
- Optimized internal processes and reduced resolution time
- Provided emergency support and clear communication to international clients
- Maintained high levels of customer satisfaction across language barriers
Skills: Claims Assessment, Process Optimization, Client Communication, Quality Assurance, Multilingual Support, Microsoft Office Suite
Service Desk Specialist
Freelance
Mar 2007 - Present
- Recording and resolving technical problems across multiple platforms and languages
- Processing service requests and providing technical support through various channels in multiple languages
- Testing web-based applications and mobile apps for localization accuracy
- Executing test cases to ensure linguistic and functional quality
- Planning and implementing IT changes with consideration for localization requirements
- Monitoring systems to prevent problems and investigating recurring localization issues
- Collaborating with international teams to resolve cross-language compatibility problems
Technologies: Windows, Linux, VPN, Active Directory, Networking, Office 365, Windows Server, Microsoft Exchange, Google Docs, ServiceNow, Network Administration, Localization Testing
Education
Certified Insurance Distributor and Reinsurer Manager
Institute of Financial Studies (ISF)
2024
MBA - Erasmus for Young Entrepreneurs
Young Entrepreneurs Program
2024
Master's Degree - Accounting and Audit
Odesa State Agrarian University
2007-2008
Master's Degree - Agronomy
Odesa State Agrarian University
2002-2007
MBA - Viticulture
Domaine GUILLOT-BROUX
2004-2005
Languages
Romanian
Native
Ukrainian
Fluent
Russian
Fluent
French
Advanced
🇺🇸 English
Intermediate
Core Competencies
Digital Automation & AI
Telegram & WhatsApp bot development, Process automation (Make.com), ChatGPT & Claude AI integration, Workflow optimization, Customer support chatbots, Social media automation
Technical Support
Problem diagnosis, Software/Hardware configuration, Customer support, Remote support, Technical troubleshooting
Web Development & Design
WordPress, Wix, Tilda web development, UI/UX design (Canva), Video content creation (Movavi), Microsoft Office/Excel advanced, Data analysis
Tools & Technologies
Make.com, SendPulse, Monday CRM, Microsoft Teams, ChatGPT API, Claude API, VPN, OLAP, Remote Desktop, ServiceNow, Linux administration
Projects & Case Studies
Monday.com CRM & Automation System
📊
Client Relationship Management Platform
Monday.com & Make.com
Comprehensive client relationship management platform with automated workflow integration. Manages insurance client database, contract lifecycle, and financial tracking with intelligent automation for contract renewals and commission calculations.
Key Features:
- Complete client database management with contract categorization
- Automated contract expiration notifications and renewal workflows
- Contact information management with communication history
- Monthly insurance commission and rewards tracking
- Advanced search and filtering capabilities
- Data backup and monitoring tools
Technologies: Monday.com Platform, Make.com API, Workflow Automation, Financial Tracking, Database Management
Social Media Automation Platform
📱
Automated Facebook/Instagram/TikTok Posting System
Make.com & AI Integration
Fully automated social media management system that parses content from source Facebook pages, intelligently rewrites content using AI, and publishes to multiple social media platforms without human intervention. Enables consistent brand presence across Facebook, Instagram, and TikTok with customized messaging.
Key Features:
- Automatic content parsing from Facebook public pages
- AI-powered content rewriting and adaptation using custom prompts
- Automated multi-platform posting (Facebook, Instagram, TikTok)
- Content formatting and visual optimization for each platform
- Zero human intervention - fully automated workflow
- Scheduled posting with optimal timing algorithms
Technologies: Make.com, Facebook Graph API, Instagram API, TikTok API, Anthropic Claude API, Content Parsing, Social Media Automation
Insurance Automation Bot
🤖
Automated Insurance Processing Workflow
Make.com Automation
Automated workflow for processing insurance documents via Telegram integration. Receives PDF insurance documents, extracts key data, and automatically updates Monday.com dashboard with policy information and client notifications.
Key Features:
- PDF document processing via Telegram bot
- Automated data extraction using PDF-Extractor service
- Monday.com CRM integration and file upload
- AI-generated client notification messages
- End-to-end insurance policy management
Technologies: Telegram Bot API, Make.com, Monday.com API, Anthropic Claude API, Serverless Architecture
PDF-Extractor
📄
Automated Document Processing Tool
Automated tool for extracting key data from PDF documents. Parses uploaded PDF files and extracts structured data using regex patterns for further processing in business workflows.
Key Features:
- PDF parsing via API endpoint
- Structured data extraction using customizable regex patterns
- Returns data formatted for automated processing
- Serverless deployment ready
Technologies: JavaScript, pdf-parse, Vercel, Serverless Architecture, API Development, Regex Patterns